Wirevox AI Effective Date: June 20th, 2026
By creating an account or using the Wirevox AI platform at wirevoxai.com or app.wirevoxai.com (the "Service"), you agree to these Terms of Service ("Terms"). If you are using the Service on behalf of a business, you represent that you have authority to bind that business to these Terms.
If you do not agree, do not use the Service.
Wirevox AI provides an AI-powered voice receptionist platform that answers inbound calls, books appointments, makes outbound calls, and integrates with third-party business tools. The Service includes the web dashboard, AI agents, provisioned phone numbers, and any integrations you configure.
We reserve the right to modify, suspend, or discontinue any part of the Service at any time with reasonable notice.
You must provide accurate information when creating your account and keep it up to date. You are responsible for maintaining the security of your login credentials and for all activity that occurs under your account.
You must be at least 18 years old to use the Service.
Your access to the Service is governed by the plan you subscribe to. We offer the following primary plans:
Usage Credits: Wirevox AI uses a credit-based billing system. Credits are consumed per-minute of call time based on the specific AI providers you select (e.g., STT, LLM, TTS combinations, or realtime models like OpenAI Realtime or Gemini Live).
Additional Phone Numbers: You may provision extra phone numbers beyond your plan's included limit. Each additional number is billed automatically through Stripe.
Concurrent Call Add-Ons: By default, your plan supports a base number of simultaneous calls. You may purchase additional concurrent call capacity as an add-on (e.g., Starter Extra Concurrent Call, Standard Extra Concurrent Call, Agency Extra Concurrent Call).
Plan limits and pricing are subject to change with 30 days' notice.
All fees are billed in advance on a monthly or annual basis depending on your chosen plan. Payments are processed via Stripe. By subscribing, you authorize Wirevox AI to charge your payment method on a recurring basis until you cancel.
Failed payments: If a payment fails, we will retry according to Stripe's standard retry schedule. If payment continues to fail, your account may be downgraded or suspended.
Subscriptions are strictly non-refundable. Because the Service incurs hard costs for AI processing and telephony the moment it is used, we do not issue refunds for partial months, unused time, or early cancellations on annual plans.
Top-up credits are non-refundable but do not expire as long as your account remains active.
Cancelling your subscription: You may cancel at any time from your billing dashboard. Your account will not be shut down immediately — you retain full access to the Service until the end of your current billing cycle. You will not be charged again after cancellation, and no prorated refund will be issued.
What happens when your billing cycle ends: * Your account may be downgraded to a lower tier. * Your phone numbers enter a 30-day grace period: they are unassigned from your AI agents but remain reserved on our telephony provider.
After 30 days: Phone numbers that are not reactivated are permanently released back to the public number pool. These numbers cannot be recovered.
You agree not to use the Service to: * Violate any applicable law, regulation, or third-party rights * Conduct spam, robocalling, or unsolicited telemarketing in violation of TCPA, CASL, or similar laws * Impersonate a human without disclosing that the caller is speaking with an AI * Process calls involving individuals under 16 years of age without appropriate parental consent * Transmit malicious code or attempt to interfere with the Service's infrastructure * Resell, sublicense, or white-label the Service without Wirevox AI's prior written permission (unless you are on the Agency plan explicitly allowing this).
We reserve the right to suspend or terminate accounts found in violation of these rules with notice where reasonably practicable.
You are solely responsible for ensuring your use of the Service complies with all applicable laws governing call recording, AI disclosure, and telemarketing in your jurisdiction. This includes but is not limited to: * Disclosing to callers that they are speaking with an AI * Disclosing that calls are being recorded and transcribed * Obtaining any required two-party or all-party consent under applicable state, provincial, or federal law
Wirevox AI is not liable for your failure to comply with these obligations. You agree to indemnify and hold Wirevox AI harmless from any claims, fines, or damages arising from your non-compliance.
The Service integrates with third-party tools (Google Calendar, Clio, etc.) at your direction. You are responsible for your compliance with the terms and policies of any third-party service you connect. Wirevox AI is not responsible for the availability, accuracy, or conduct of third-party services.
Wirevox AI and its licensors own all rights in the Service, including the software, AI models, trademarks, and content. These Terms do not grant you any ownership interest in the Service.
You retain ownership of your data (call recordings, transcripts, business configurations). By using the Service, you grant Wirevox AI a limited license to process and store your data solely to operate and provide the Service.
We operate the Service on a best-effort basis. We do not guarantee any specific level of uptime or availability and do not offer a Service Level Agreement (SLA). We will make reasonable efforts to notify you in advance of planned maintenance.
To the maximum extent permitted by law, Wirevox AI's total liability to you for any claim arising out of or relating to these Terms or the Service is limited to the amount you paid to Wirevox AI in the 3 months preceding the claim.
Wirevox AI is not liable for any indirect, incidental, consequential, or punitive damages, including lost profits, missed calls, incorrect bookings, or data loss, even if advised of the possibility of such damages.
The Service is provided "as is" and "as available" without warranties of any kind, express or implied. We do not warrant that the Service will be uninterrupted, error-free, or that the AI will perform accurately in all situations.
We may update these Terms from time to time. For material changes, we will notify you by email at least 14 days before they take effect. Continued use of the Service after the effective date constitutes your acceptance of the updated Terms.
Questions about these Terms? Contact us at:
Wirevox AI wirevoxai@gmail.com wirevoxai.com
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