Call Analytics
You can't manage what you don't measure. Go beyond basic call logs with real-time transcripts, AI-generated summaries, and deep conversational insights. Understand exactly how your agents are performing and optimize your strategies with data, not guesswork.
Traditional call centers can only listen to a fraction of their calls for Quality Assurance. With Wirevox, every single conversation is recorded, transcribed, and analyzed. Ensure absolute compliance and quality across 100% of your call volume.
Stop listening to 20-minute recordings just to find the outcome. Our AI automatically extracts the key takeaways, action items, and caller sentiment from every interaction, giving you the bottom line in seconds.
Data is only valuable if you use it. Use the insights gathered from transcripts to refine your agent's prompt, update your Knowledge Base, and perfect your custom functions. Your AI workforce gets smarter with every call.
Real-Time Transcripts & Audio Playback
Watch calls unfold live with real-time text transcription, or review completed calls with synchronized audio playback. Click on any line of text in the transcript to jump instantly to that moment in the audio recording.
AI Call Summaries & Extraction
We use large language models to analyze the transcript the moment a call ends. Automatically generate concise summaries, determine the call's outcome (e.g., "Appointment Booked," "Not Interested"), and extract specific data points like names, addresses, or budget requirements.
Caller requested a demo of the enterprise features. Budget is approved for Q3.
Demo Booked
John Doe
Sentiment & Intent Analysis
Was the caller frustrated, satisfied, or confused? Our analytics engine automatically flags the sentiment of every call, allowing you to quickly identify escalating issues or measure the success of your customer service workflows.
Volume & Performance Metrics
Track your overall performance with a comprehensive dashboard. Monitor inbound volume, outbound connection rates, average handle times, and custom success metrics to ensure your AI workforce is operating at peak efficiency.
The Scenario: A customer claims they were misinformed about a policy.
The Solution: Instantly search your transcripts for the customer's phone number or specific keywords to verify exactly what the agent said, protecting your business from liability.
The Scenario: Your outbound agent is struggling to handle a specific objection.
The Solution: Review the transcripts where calls dropped off. Use that specific phrasing to update your agent's prompt in the Playground, teaching it exactly how to overcome that objection on the next call.
The Scenario: Your sales team needs context before following up with a lead.
The Solution: Push the AI-generated call summary, extracted data points, and the link to the full recording directly into your CRM via webhooks, giving your human team perfect context.
Get unprecedented visibility into your voice operations. Turn every conversation into actionable data today.