Guide service inquiries.
Share approved descriptions, duration, pricing, and preparation details without improvising treatment advice.
Spa & wellness
Every booking starts with the right conversation.
Welcome every caller with a polished first response for service questions, booking requests, client preferences, and thoughtful team handoffs.
CALL IN PROGRESS02:06
Facial booking request
Service preference, provider choice, and timing captured.
OutcomeTime held for review
Client experience
Make every first impression feel considered.
Wirevox handles repeatable conversations with consistency while your team stays present with the clients already in your space.
Capture the right request.
Collect service, date, provider, and room preferences through the booking flow you configure.
Handle changes gracefully.
Support rescheduling, cancellation, and policy questions, or pass a client to the right person.
How it works
From interest to a clear next step.
Design a smooth conversation around your menu, availability, booking rules, and client-care standards.
Understand
Identify the service or experience the caller has in mind.
Personalize
Collect timing, provider, and other approved preferences.
Coordinate
Check connected availability or prepare the request.
Confirm
Set expectations and record the agreed next action.
Flexible by design
One foundation. Different spa experiences.
Configure distinct service language and workflows for each part of your business while keeping the experience consistent.
Medical spa
Handle administrative inquiries and route treatment suitability questions to qualified staff.
Day spa
Guide callers across packages, services, amenities, and approved booking options.
Massage
Collect session length, therapist preference, timing, and accessibility requests.
Wellness & beauty
Support class, consultation, salon, and recurring-visit workflows from one system.
Connected workflows
Move each request to the right place.
Connect calls to supported booking, calendar, CRM, and custom workflows—then give your team an organized outcome.
NEW BOOKINGCalendar
Service and time request
Preferences captured for the booking flow
CHANGEUpdate
Reschedule or cancellation
Policy and identity steps completed
QUESTIONHandoff
Specialist or treatment question
Context recorded for a qualified team member
FOLLOW-UPReview
Client care request
Approved next step queued for the team
Thoughtful boundaries
Elevated service, with the right person in the loop.
Give the agent clear authority for administrative tasks and an equally clear path when professional judgment is needed.
Approved service information
Descriptions, pricing, and policies come from your sources.
Treatment advice goes to staff
Suitability and contraindication questions are not automated.
Confirmation stays accurate
The caller hears whether a time is booked, held, or awaiting review.
In conversation
Warm for clients. Useful for your team.
A booking conversation that gathers preferences and keeps the final status clear.
Booking details collectedAvailability ready to check
Your controls
Your standards shape every call.
Keep the client experience aligned with the tone, policies, and operating rules of your business.
Voice & language
Set the tone, vocabulary, and approved explanations for each service.
Booking rules
Define provider, room, lead-time, deposit, and confirmation logic.
Human handoffs
Choose which conversations require specialist knowledge or personal attention.
Turn every inquiry into a polished next step.
See how Wirevox can support the booking and client-care conversations around your spa.