Knowledge Base
Don't settle for generic AI. Upload your company’s documents, website links, and FAQs to build a custom Knowledge Base. Your agents instantly become experts on your business, delivering accurate answers every time.
Keep your brand safe. By grounding your agents strictly in your uploaded Knowledge Base, you ensure they only provide accurate, approved information and never make up answers on the fly.
Training a human takes weeks. Training a Wirevox agent takes seconds. Simply point the agent to your data, and it instantly memorizes your entire product catalog, return policies, or technical manuals.
Did your pricing change? Just update the document in your Knowledge Base. Your entire fleet of AI agents will instantly adapt to the new information without any retraining or downtime.
Drag, Drop, and Learn
You don't need to be a developer to train your AI. We accept the formats you already use. Simply drag and drop your files or paste your URLs, and our system automatically processes, chunks, and vectorizes the data for instant retrieval.
Traditional keyword search is dead. Our advanced vector-based retrieval system understands the context and intent behind a caller's question. Even if a customer uses different phrasing than your documentation, your agent will find the exact right answer.
Not every agent needs to know everything. Create separate, isolated Knowledge Bases for different departments. Build a highly technical database for your Tier 2 support agents, and a distinct sales-focused database for your outbound SDR agents.
The Setup: Uploaded a 50-page PDF of return policies, shipping timelines, and product specs.
The Result: The agent handles 80% of "Where is my order?" and "Can I return this?" calls without human intervention.
The Setup: Synced their entire public documentation website and troubleshooting guides.
The Result: Callers receive step-by-step technical walkthroughs over the phone, reading directly from the latest docs.
The Setup: Uploaded property listings and neighborhood stats.
The Result: The agent fields inbound calls from buyers, answering specific questions about square footage, HOA fees, and school districts.
"We were terrified of using AI because we couldn't risk our agents giving customers the wrong pricing. Wirevox's Knowledge Base locks the AI down to our facts. It reads directly from our rulebook. It’s been a game-changer for our compliance."
Stop answering the same questions manually. Upload your FAQs and let your AI take over the heavy lifting today.