No invented prices
Answers come from your uploaded materials — not a generic model guess.
Knowledge Base
Your docs. Their answers.
Your agent answers from the documents, FAQs, and policies you upload. It does not look up a live system unless that connection is approved.
30-minute demo — we’ll build you a custom agent prototype. No strings attached.
— Context
Keep knowledge current. Give answers you can stand behind.
Upload PDFs, FAQs, and site pages. Your agent answers from the documents, FAQs, and policies you upload. It does not look up a live system unless that connection is approved.
- Docs, URLs, and internal wikis in one place
- Retrieved from the documents you upload
- Update the source — agents learn without rewrites
One source of truth, three jobs.
Keep uploaded facts and approved tools in the right place.
FIXED FACTS
Variables
Use for compact, stable details like business name, hours, or a main phone number.
APPROVED DETAIL
Knowledge
Use for policies, service descriptions, FAQs, and information too detailed to keep in a prompt.
APPROVED TOOLS
Integrations
A time can be offered when Google Calendar or Outlook Calendar is connected. Other tools can be scoped.
Retrieval at work
From source to answer.
Knowledge is indexed and retrieved when a relevant question comes up. It informs the answer; it does not retrain the model.
01 / ADD
Bring in your sources.
PDFs, public pages, or plain text.
02 / INDEX
Organize the detail.
Wirevox prepares searchable source content.
03 / RETRIEVE
Find what applies.
Relevant material is supplied when the question calls for it.
04 / RESPOND
Answer with context.
The agent uses approved material to shape a useful reply.
RAG
The context behind every accurate answer: how retrieval gives an agent the information it needs, right when a caller asks.
Read the documentation ›
Grounding rules
Know when to answer—and when to verify.
Good retrieval gives an agent evidence. Clear rules make sure it uses that evidence responsibly.
01
Answer from approved material.
Keep business-specific facts tied to the sources your team has reviewed.
02
Do not look up a live system unless it is approved.
Your agent answers from the documents you upload. A time can be offered when Google Calendar or Outlook Calendar is connected. Other tools can be scoped.
03
Escalate uncertainty.
If an answer is missing or sources conflict, the agent can offer the approved human follow-up instead of guessing.
— In practice
What callers hear when your docs are loaded.
Review before launch
Test how retrieved information appears in your call flow before you deploy it.
One source of truth
Marketing updates the PDF. The agent uses the new version on the next call.
Load your knowledge. Hear the difference.
We’ll help you wire your docs into an agent on the demo.