No invented prices
Answers come from your uploaded materials — not a generic model guess.
Knowledge Base
Your docs. Their answers.
Give agents a living source of truth — menus, policies, pricing, hours — retrieved in real time so callers hear what your team would say.
30-minute demo — we’ll build you a custom agent prototype. No strings attached.
— Context
Keep knowledge current. Give answers you can stand behind.
Upload PDFs, FAQs, and site pages. During every call, the agent retrieves the right chunk — so pricing, hours, and policies stay yours, not hallucinated.
- Docs, URLs, and internal wikis in one place
- Retrieval during the live conversation
- Update the source — agents learn without rewrites
One source of truth, three jobs.
Keep fixed facts, detailed knowledge, and live information in the right place.
FIXED FACTS
Variables
Use for compact, stable details like business name, hours, or a main phone number.
APPROVED DETAIL
Knowledge
Use for policies, service descriptions, FAQs, and information too detailed to keep in a prompt.
LIVE STATE
Integrations
Use for current availability, customer records, and actions that change another system.
Retrieval at work
From source to answer.
Knowledge is indexed and retrieved when a relevant question comes up. It informs the answer; it does not retrain the model.
01 / ADD
Bring in your sources.
PDFs, public pages, or plain text.
02 / INDEX
Organize the detail.
Wirevox prepares searchable source content.
03 / RETRIEVE
Find what applies.
Relevant material is supplied when the question calls for it.
04 / RESPOND
Answer with context.
The agent uses approved material to shape a useful reply.
RAG
The context behind every accurate answer: how retrieval gives an agent the information it needs, right when a caller asks.
Read the documentation ›
Grounding rules
Know when to answer—and when to verify.
Good retrieval gives an agent evidence. Clear rules make sure it uses that evidence responsibly.
01
Answer from approved material.
Keep business-specific facts tied to the sources your team has reviewed.
02
Use live systems for live answers.
Knowledge can explain a policy; calendar and CRM integrations confirm current availability and records.
03
Escalate uncertainty.
If an answer is missing or sources conflict, the agent can offer the approved human follow-up instead of guessing.
— In practice
What callers hear when your docs are loaded.
Review before launch
Test how retrieved information appears in your call flow before you deploy it.
One source of truth
Marketing updates the PDF. The agent uses the new version on the next call.
Load your knowledge. Hear the difference.
We’ll help you wire your docs into an agent on the demo.