Understand the service need.
Collect the issue, property type, address, equipment details, and other fields your team requires.
Home services
Every service call headed somewhere useful.
Your agent answers the service call, collects the problem, address, and service question, and gets the request ready for your team. Confirm the workflow before launch.
SERVICE REQUEST02:48
No-heat call
Address, equipment symptoms, availability, and urgency details collected.
OutcomeReady for your team
Call handling
Turn ringing phones into organized work.
Wirevox gives new and existing customers a consistent first response, then moves the service details into the workflow your team already uses.
Prepare the appointment.
Check the service area and use approved availability or callback workflows for the requested job.
Get the request ready.
Your agent gets the service request ready for your team. A time can be offered when Google Calendar or Outlook Calendar is connected.
How it works
From the service question to a handoff.
The agent follows the service questions, coverage rules, and routing logic your business defines.
Find the reason for calling.
Separate new service, existing jobs, estimates, billing, and other requests.
Gather job details.
Ask the approved questions, then hand the request to the team.
Apply service rules.
Use coverage areas, business hours, job types, and urgency criteria your team maintains.
Move the work forward.
Your agent gets the request ready for your team. A time can be offered when Google Calendar or Outlook Calendar is connected.
Service-aware intake
Different trades need different questions.
Configure distinct intake paths by service line, territory, business hours, customer type, or campaign.
Comfort and equipment
Capture heating or cooling symptoms, equipment type, property details, and access notes.
Location and severity
Collect where the issue is happening, visible symptoms, shutoff status, and timing.
Issue and property context
Gather the affected area, observed condition, property type, and approved safety routing details.
Department routing
Identify the requested service and send it to the correct trade, branch, or territory.
Connected workflows
Connect the tools the team approves.
Jobber, Google Calendar, and Outlook Calendar are available now. Other tools can be scoped.
Customer and job fields
Collect address, service type, symptoms, and access details.
Territory and job rules
Check the approved service area and supported request types.
Team handoff
The service request is ready for your team.
Handoff rules
The request is ready for your team.
Your agent asks the questions you approve and gets the request ready for your team. It collects what the caller reports and does not diagnose the problem.
Routine request
Collect the request and hand it to the team.
Priority service call
Your agent gets the details ready for your team.
Safety language
Use only the wording the team approves. A person takes the next step.
In the call
Simple for the customer. Useful for the team.
A stressed caller can explain the problem naturally while the agent captures the structured details the team needs.
Call outcomeService request captured · ready for your team
Designed for control
Your service rules stay in charge.
Define what the agent asks, which areas and jobs you cover, and exactly where each call goes next.
Service-aware questions
Use distinct intake fields and approved language for each trade, territory, and job type.
Consistent handoffs
Use the same questions and handoff for the calls the team assigns to the agent.
Reviewable outcomes
Use transcripts, summaries, and call analytics to inspect results and refine intake over time.
Start with one approved service workflow.
The agent takes the service question and hands it to the team.