Contact Management
Keep your audience organized and your outreach targeted. Wirevox includes a native, lightweight contact management system designed specifically for AI voice operations. Easily upload lists, segment audiences, and give your agents the context they need to deliver highly personalized conversations.
Don't treat your customers like strangers. Our Contact Management system automatically logs every AI interaction against the specific contact record. When a prospect calls back, you—and your AI agents—have immediate access to their complete conversation history, transcripts, and previous outcomes.
Stop juggling complex spreadsheets and messy third-party dialers. Import your leads directly into Wirevox, create targeted campaign lists, and deploy your outbound AI agents to begin dialing immediately. Manage your entire workflow from a single dashboard.
Data is the key to natural conversations. By utilizing custom fields in your contact records, your AI agents can dynamically pull in a customer's name, recent purchase history, or account status mid-conversation, delivering an experience that feels genuinely human.
List Imports & Segmentation
Uploading your contacts is effortless. Drag and drop your CSV files to instantly populate your database. Group your contacts into dynamic lists based on campaigns, lead stages, or geographic regions to keep your outbound dialing highly organized.
Custom Data Fields
Every business is different. Create custom fields to store specific variables like "Last Appointment Date," "Renewal Tier," or "Outstanding Balance." Your AI agents can read and reference these fields during a call to provide hyper-specific support.
Interaction History & Timeline
Click on any contact to view their entire journey. See exactly when they were called, read the AI-generated summaries of those conversations, listen to audio playbacks, and view any SMS messages sent—all arranged chronologically in one clean timeline.
Customer called to inquire about enterprise pricing. AI agent scheduled a follow-up demo.
"Hi John, here is the link to your demo room for tomorrow: telora.link/demo"
Automated Syncing
While our built-in tools are powerful, we know you might rely on external CRMs. Use our webhooks and API to automatically sync new contacts captured by your inbound agents directly into Salesforce, HubSpot, or your platform of choice.
The Strategy: A gym wants to win back canceled members from the past 6 months.
The Execution: They import a CSV of churned contacts, map a custom field for "Cancellation Reason," and launch an outbound agent. The AI uses that custom field to tailor a specific comeback offer for each individual caller.
The Strategy: An agency wants to ensure top-tier clients get immediate, personalized support.
The Execution: They upload VIP client phone numbers to a specific list. When a VIP calls, the system recognizes the contact and automatically answers with, "Hi [Name], great to hear from you. Are you calling about your recent ad campaign?"
The Strategy: A plumbing service receives an after-hours call from an unknown number.
The Execution: The inbound agent asks for the caller's name and address. The system automatically creates a brand new contact record with those details and logs the emergency service request for the human team.
Start treating every caller like your only customer. Organize your leads and launch smarter voice campaigns today.